Returns & Exchanges

We want you to be completely satisfied with your Melanie Martinez merchandise, which is why we offer a 30-day return window for all unworn and unwashed items. Please note that certain limited edition collectibles and intimate apparel are final sale to ensure the safety and exclusivity of our collection.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the packing slip is included inside.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund or exchange will be processed within 7-10 business days to your original payment method.